• 1.1 Exchange claim is acceptable ONLY at the time of delivery when the delivered product is: 1) found to be damaged, including physical damage* of the bottle, label** or capsule; or 2) not in the condition as described, such as lower than usual watermark level or raised cork.

*Excluding any damage of the original wooden case (OWC) or original cardboard case (OCC)

**Minor bin-soil and nicked label are not considered damage

• 1.2 Contact us immediately with proven evidence, such as photos, when the delivery staff is present.
• 1.3 If the exchange claim is approved, the delivery staff will take back the product or the affected bottles.
• 1.4 We do not accept any exchange or refund claim after the delivery team has left the stated delivery address.
• 1.5 If we do not have the same product for exchange, you may apply the amount paid to buy alternative product(s).
• 1.6 Our wines are of warehouse and sold as is. Please check descriptions and conditions carefully before purchase. We do not accept any request for exchange of products, refund or cancellation of orders on corked wine.
• 1.7 In an exceptional case at our sole discretion, partial or full refund, depending on nature of the complaint, can apply. We will refund the amount via the same payment method (about 4-6 weeks) used during the initial transaction, and a 3% administrative charge of the refunded amount will apply.
• 1.8 While a claim is submitted in accordance with 1.1-1.6 and a refund is approved in accordance with 1.7, such refund is subject to a maximum amount of HK$5,000 per bottle and no refund claim will be accepted for bottles over 20 years old.
• 1.9 Photo taken before delivery, or self-pickup option at our warehouse is recommended in all cases.